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Call Center Asst. Manager

Responsibility:

–          Supporting Manager for leading call center representatives & making call center’s orientation.

–          Guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.

–          Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

–          Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

–          Educating and coach employees regarding processes and practices, and explain expectations to employee.

–          Taking to other tasks or projects to support call center operations.

Requirement:

–          Bachelor Major in Social Science & Humanity, Foreign Trade, Foreign Language or equivalent.

–          Good at English

–          Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

–          Customer service, problem-solving, verbal and written communication, and conflict resolution skills.

–          Strong coaching and leadership skills, ability to motivate employees.

–          Decisiveness and attention to detail.

Location: Ho Chi Minh City

Ref No: HCM398

Application Deadline:

Type: Full time , Permanent

Salary Range: Up to $1500 Gross

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