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Global Head of Consumer Support

What our client is looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. Have the ability to thrive in a fast-paced, high pressure and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Bilingual with English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.


Roles and responsibilities

  • Prioritizes client, staff and organizational requirements, such as headcount, talent acquisition; lines of communications with internal and external partners regarding appropriate news, feedback, plans and issue resolutions; KIPs and SLA as well as performance management and people development
  • Build, implement and maintain business processes
  • Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
  • Run, analyze reports and create action plans to improve the operation and ensure metrics achievement

Skills and competencies

  • A background in delivering consumer support is critical
  • Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
  • Committed to self-development and the development of others

 In return,

  • An excellent remuneration package
  • Prestigious offices in central locations around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A committed to offer career development opportunities to meet your full potential

Location: Ha Noi

Ref No: HCM237

Application Deadline:

Type: Full time , Permanent

Salary Range: Negotiation