Your source for great opportunities

Let our jobs come to you

Global Head of Consumer Support

What our client is looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. Have the ability to thrive in a fast-paced, high pressure and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Bilingual with English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

 

Roles and responsibilities

  • Prioritizes client, staff and organizational requirements, such as headcount, talent acquisition; lines of communications with internal and external partners regarding appropriate news, feedback, plans and issue resolutions; KIPs and SLA as well as performance management and people development
  • Build, implement and maintain business processes
  • Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
  • Run, analyze reports and create action plans to improve the operation and ensure metrics achievement

Skills and competencies

  • A background in delivering consumer support is critical
  • Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
  • Committed to self-development and the development of others

 In return,

  • An excellent remuneration package
  • Prestigious offices in central locations around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A committed to offer career development opportunities to meet your full potential

Location: Ha Noi

Ref No: HCM237

Application Deadline:

Type: Full time , Permanent

Salary Range: Negotiation

Share: